Mobile Banking FAQs

Here are the answers to frequently asked questions about Mobile Banking.

1.  What's the difference between Internet Banking and Mobile Banking?

   Mobile Banking gives you access to the most popular Internet Banking services through your mobile device while you're out and about. You can view a list of our supported devices here.
   
   Mobile Banking services include:
   

   • Check account balances and information
   • View last 30 days transaction history
   • Transfers between your accounts
   • BPAY® payments
   • Transfers to any bank account in Australia (also known as Pay Anyone)
   • Schedule future and recurring transfers
   • View your authorised credit card purchases
   • Pay off your credit card
   • View the interest earned and charged for the current and previous financial years
   • View any scheduled payments due to come out of your account
   • Get a copy of your transfer receipts emailed to you.

   For some services – such as Bank Cheques, SMS and Email Alerts and opening new accounts – you'll still need to access Internet Banking. The logon process is the same for both services.

2.  Can I use Mobile Banking on a regular mobile phone or PDA?

   Unfortunately not. Mobile Banking is currently optimised for smartphone devices. You can view a list of our supported devices here.

3.  Do I need to register to access Mobile Banking?

   If you’re already registered for Internet Banking, you can access Mobile Banking immediately. If you have not yet registered, you can now register via your mobile handset by simply visiting m.banksa.com.au and tap on ‘Activate Mobile Banking’.

4.  Can I still use regular Internet Banking via my smartphone device?

   Yes. To log on to BankSA Internet Banking, type www.banksa.com.au into the address bar and you'll automatically be directed to a mobile version of our site. From this page you can select the option to access the regular BankSA website to log on and access the full suite of BankSA Internet Banking features.

5.  Is Mobile Banking secure?

   Yes. Mobile Banking has the same security and authentication procedures as regular Internet Banking. You can bank at your convenience and be confident that your personal information is being protected.

6.  Can I open an account via Mobile?

   New and existing customers can open a Term Deposit anywhere, anytime with a minimum of $1,000 deposit by simply visiting m.banksa.com.au

7.  Do you charge a fee for using Mobile Banking?

   No. There are no additional BankSA fees or charges for using Mobile Banking. Please be aware that data charges may be applicable from your service provider. To confirm these details contact your mobile service provider to enquire about your current data plan.

8.  I am trying to logon to Mobile Banking and am getting the error ‘Our service requires your browser to accept cookies.’

   To use Mobile Banking, your web browser must be configured to accept ‘cookies’.¹
   
   To enable cookies on your iPhone®:
   

   • From the home screen, select ‘Settings’
   • Select ‘Safari’
   • The select Safari > Accept Cookies
   • Select ‘From visited’

   To enable cookies on your Android™:

   • Go to your browser
   • Select the menu hard key
   • Then select More > Settings
   • Make sure the ‘Accept cookies’ is checked

   To enable cookies on your Windows Phone 7™:

   • Go to your browser
   • Select the ‘…’ button
   • Make sure the ‘Accept cookies’ is checked
   
   

9.  I've logged on to Mobile Banking but there's no menu. How do I get started?

   You'll notice there's no menu displayed in Mobile Banking. You do transactions and make account related enquiries by navigating using conventional iPhone actions.
   
   When tapped, the blue arrow reveals additional or more detailed information about an item (e.g. your accounts). If you tap on the account itself, you'll initiate a transaction. The account you've selected becomes the ‘From’ account.

10.  When I select ‘Mobile Banking Logon’ from the mobile site or from the Mobile Banking App, I get nothing but a blank screen. Why?

    This error occurs when you do NOT have JavaScript enabled on your mobile device.

    To enable cookies on your iPhone®:

    • From the home screen, select ‘Settings’
    • The select Safari
    • Switch ‘ON’ your JavaScript

    To enable cookies on your Android™:

    • Go to your browser
    • Select the menu hard key
    • Then select More > Settings
    • Make sure the ‘JavaScript’ is checked
    
    

11.  How do I view details of my account and recent transactions?

    On the ‘My Accounts’ page, select an account alias of the specific account you want to see the details of your account and recent transactions.

12.  How do I make a transfer or BPAY payment?

    To start your transaction, select the ‘Transfer’ button against the account you wish to transfer from. You then select the destination account by choosing to either transfer between your own accounts, Pay Anyone or make a BPAY payment.

13.  Can I schedule a transfer for a later or recurring date?

    Yes. You can schedule a transfer up to 24 months in advance. You can also set up regular payments with daily, weekly, fortnightly, monthly, quarterly or half yearly frequency.

14.  Can I schedule a recurring payment to my Credit Card?

    Yes. You can set up a recurring payment for a specific amount. However, you can't schedule a recurring payment for the 'minimum' or 'full amount'.

15.  Can I hold or delete a schedule payment I have set up?

    Yes. You can place a scheduled payment on hold or release a scheduled payment that has been placed on hold. You can also delete a scheduled payment you've previously set up.

16.  Can I view scheduled payments that I've set up?

    Yes. You can view any scheduled payments due to come out of your account in the next 7 days, or select view all.

17.  If I answer a phone call or SMS while using Mobile Banking, will I be logged out?

    This depends on the mobile device you are using. If you are using a mobile device that supports multi-tasking functionality, then you will not be logged out. However, if your mobile device does not support multi-tasking, then you may get logged out.

18.  Can I access BankSA Mobile Banking when I'm overseas?

    Yes. However data roaming charges may apply. To find out more please contact your mobile service provider.

19.  What is Mobile Banking Lite?

    Mobile Banking Lite lets you check your account balances and past 30 days' transaction history, all within the BankSA Android and Windows Phone 7 application (coming soon to iPhone). Choose "Remember me" to log on with only your password after the first installation for easier access.

20.  Can I transfer money overseas?

    Yes. Simply select the green 'Transfer' button against the account you wish to transfer from, tap the 'Overseas Accounts' tab and follow the steps.

21.  Can I open a Term Deposit on my mobile device?

    Yes, as a new customer, or an existing BankSA customer, you can open a Term Deposit on your smart phone. This can be done either via your Mobile Banking App or by typing m.banksa.com.au on your phone and choosing Open a Term Deposit.

22.  Is there a minimum amount that I need to deposit to open a Term Deposit via my smart phone?

    Yes, the minimum amount for opening a Term Deposit is $1,000.

23.  Do the same rules apply if I open a Term Deposit on my smart phone or at a branch?

    Yes, all of the same rules apply regardless of how you open a Term Deposit account.

24.  Can I open the Term Deposit via my smart phone and then deposit the funds at a later time?

    Yes, you have 3 business days to “activate” the account or deposit funds into the account once you have opened it.

25.  How is interest calculated on my Term Deposit?

    Interest is calculated daily. You select the term deposit you want and, depending on the length of term and the interest rate available, interest will be paid monthly, annually or at the end of the term.

26.  If I am a new BankSA customer, can I open a Term Deposit and access Internet and phone banking?

    Yes, once you open a Term Deposit on your smart phone, you can register for Internet and phone banking if you are not already registered.

27.  What is ‘Remember me’ and ‘Skip next time’?

    We have improved the way you logon to Mobile Banking to make it faster than ever. Select ‘Remember me’ to save your Customer Access Number and ‘Skip next time’ to not have to enter your Security Number the next time you logon. You will only be required to enter your Internet Password.

28.  What is Secure Code?

    Secure Code is a free service that sends a unique code to your mobile phone or nominated landline telephone to authenticate BPAY payments and transfers to other banks (within Australia) over $1,000. Secure Code will also be invoked when making overseas transfers.

29.  How does Secure Code work?

    When you perform a transaction that requires a Secure Code, a BankSA Secure icon will appear on your screen with instructions on how to receive your Secure Code. At this time, you simply select your preferred delivery method (an SMS to your mobile phone or a voice call to your landline telephone) and you will receive the Secure Code within seconds. Enter the Secure Code into the ‘Secure Code’ field to validate your transfer or request. Upon authentication, a confirmation message will be displayed on your screen. If you don’t receive your Secure Code, please check the phone numbers listed on the ‘My Information’ screen to ensure your details are current. If you need assistance, please contact an Internet Banking specialist on 1300 555 203.

30.  Is Secure Code free?

    The Secure Code service is a security feature provided to you free of charge. We will not charge you for the phone call or SMS. Some mobile phone network providers may charge a fee when you are overseas and using global roaming.

31.  Does the Secure Code expire?

    Yes, the Secure Code will be valid for approximately three minutes and will apply only to the transaction for which it was generated. When the Secure Code expires, you may request another Secure Code.

32.  Can I use Secure Code overseas?

    Yes, a Secure Code can be sent to your Australian mobile phone number wherever you are, if you have global roaming activated on your mobile phone. If you live outside Australia and do not have an Australian phone number, please contact an Internet Banking specialist on 1300 555 203 for assistance.