Hoax Emails and Trojans

Beware of hoax emails designed to look like they've come from BankSA. We will never send emails that request you to enter your personal information or redirect you to logon to Internet Banking.

BankSA will never send emails to you requesting you to enter your personal information.

What do I do if I receive a fraudulent (Hoax) email?

If you receive a Hoax email please do not click on any links embedded in the email or reply to the email in any way.

If the email claims to be from BankSA, let us know by forwarding the email as an attachment to hoax@banksa.com.au then delete the email from your mailbox. Please do not alter the subject line in any way.

Some hoax emails are poorly worded and may contain grammatical and spelling errors.

Be very cautious of any email that asks you to reply with or enter your personal details no matter how real it looks. Do not click on any links or open any attachments within the content of the e-mail.

If you believe that you may have entered a hoax website, please call the BankSA Internet Banking Helpdesk number between 24 hours,seven days a week on 1300 555 203.

A recent example provided below shows how malicious software can infect your computer and trick you into providing your Secure Code SMS to authenticate a fraudulent transaction.

This hoax email was distributed on the 4th March 2008 and contained the following details: