Best practice guides

Download Visa's merchant best practice guides

Visa^® has developed three guides which outline best practices for credit card security:

Best practice for electronic commerce

Security is a key consideration for any ecommerce business. The Electronic Commerce Risk Management Merchant Best Practices Guide developed by Visa identifies best practices associated with the following areas of an ecommerce business:

• Ecommerce start-up strategies
• Website content
• Sales functionality
• Card acceptance practices
• Website tracking and analysis
• Fraud prevention and detection
• Data security
• Chargeback handling and loss recovery.

Download Visa's Electronic Commerce Risk Management Merchant Best Practices Guide.

Best practice at the point of sale

There are a number of ways in which you can protect yourself and lower risk when accepting point of sale transactions. Visa's Point of Sale Procedures Merchant Guide provides information on how to:

• Accept Visa cardsIdentify Visa cards
• Authorise Transactions
• Avoid and reduce problems, which may arise.

Download Visa's Point of Sale Procedures Merchant Guide.

Transactions where credit card is not present

Although processing a transaction without sighting the customer's card can be risky, Visa has developed a Card Not Present Transactions Merchant Guide, which outlines the procedures you can follow to help minimise your risk.

This guide contains information on:

• General procedures
• Authorisation of transactions
• Things to consider regarding the delivery of goods or services
• Keeping documentation
• Processing transactions correctly.

Download Visa's Card Not Present Transactions Merchant Guide.